What to Expect on Arrival
Bringing your pet to the ER can be overwhelming, and we want you to feel supported from the moment you walk in.
Check-In Process
Our front desk team will greet you, provide a quick intake form, and make a copy of your ID (driver's license, ID card, or passport). Our customer service representative will ask you a few urgent questions to check you into our system as quickly as possible.
Immediate Triage & Examination
After check-in, a veterinary assistant will meet you for immediate triage to see how your pet is doing. Once an exam room is prepared for you, you'll be brought inside so the assistant can take your pet's vital signs and gather important information. You will then meet with our veterinarian, who will perform a full evaluation and walk you through the best treatment options for your pet.
Overnight Care
Should your pet need to stay in the hospital for overnight care, they will be moved to a clean, comfortable kennel area and cared for by a dedicated technician who will be watching over them closely.
Wait Times
Because we treat pets based on medical urgency, stable pets may experience longer waits during busy ER hours. We truly appreciate your patience as our team works to help every pet who needs us.
Support During Your Visit
If at any time you feel concerned, confused, or simply need more information, please let us know. You can ask to speak with the veterinary assistant lead, who supports our assistants and customer service representatives. If your pet is hospitalized and you have questions about their care, you may request the shift lead, who oversees the technicians and support staff caring for hospitalized patients.
Services Offered
Comprehensive emergency care and diagnostic services available 24/7 for your pet.